Answers to the most common questions we receive from South African traders evaluating our technology and training resources.
We serve institutional teams, proprietary trading desks, and experienced independent traders operating in South Africa. We tailor onboarding to align with your scale, compliance considerations, and existing infrastructure.
The platform is cloud based and accessible through modern browsers such as Chrome, Edge, Safari, or Firefox. For optimal performance, we recommend fibre or LTE broadband, and a monitor resolution of at least 1920x1080.
Yes. We deliver JSE market data augmented by global benchmarks, allowing you to compare local instruments with international peers seamlessly.
We provide a blend of live coaching sessions, interactive workshops, and on-demand tutorials. Each learning pathway is aligned to your trading goals and available for your entire team.
Our integration specialists will assess your current data sources and, where possible, connect them via secure APIs or custom ingestion workflows.
You receive a dedicated account consultant, scheduled performance reviews, and priority support via email and phone for urgent queries.
We release incremental enhancements monthly. Major features are preceded by preview sessions where clients can test and provide feedback.
Core services are hosted in secure data centres within South Africa, with redundancy in reputable international regions to ensure availability. We comply with relevant data protection requirements.
Yes. We collaborate with compliance teams to review logging, audit trails, and access controls, ensuring the platform aligns with organisational standards.
Clients may submit feature requests through their account consultant. We evaluate each request for feasibility, urgency, and broader client benefit.